Privacy Policy

At Find Your Courier, your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our courier services. Please read this policy carefully.

1. Information We Collect

We may collect the following types of information when you contact us or use our services:

• Personal Information: Name, phone number, email address, and delivery/pickup address provided by you when booking a courier.
• Parcel Information: Details about the parcel such as weight, dimensions, content type, and destination.
• Call Records: When you call us at 9007295692, basic call details may be recorded for service quality and training purposes.
• Device & Usage Data: Browser type, IP address, pages visited, and time spent on our website — collected automatically via cookies and analytics tools.

2. How We Use Your Information

We use the information collected for the following purposes:

• To process and fulfill your courier booking and delivery requests.
• To contact you regarding your shipment status or any service-related updates.
• To improve our website, services, and customer experience.
• To respond to your queries or complaints.
• To run promotional campaigns or inform you about our offers (only if you have opted in).
• To comply with legal obligations and prevent fraud.

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following situations:

• Delivery Partners: We may share your address and contact details with our courier agents or logistics partners solely to complete your delivery.
• Legal Requirements: If required by law, court order, or government authority, we may disclose your information.
• Service Providers: Trusted third-party service providers who assist us in operating our website or conducting our business, under strict confidentiality agreements.

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you interact with our site.

You can choose to disable cookies through your browser settings. However, disabling cookies may affect the functionality of certain parts of the website.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

• Secure data storage and transmission protocols.
• Restricted access to personal information to authorized personnel only.
• Regular review of our data collection, storage, and processing practices.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Once no longer needed, your data will be securely deleted or anonymized.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of any inaccurate or incomplete information.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Opt-Out: Opt out of receiving promotional communications at any time.

To exercise any of these rights, please call us at 9007295692.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Find Your Courier
• Subhash Road, Near Main Bus Stand, Ganesh Peth, Pune, Maharashtra 411002
• 9007295692